FREE SHIPPING AUSTRALIA WIDE - AFTERPAY NOW AVAILABLE!

Shipping & Returns

Delivery Information

Placing an order? We can't wait to pack your items! The delivery estimates listed below are calculated from the time of despatch, rather than from the moment you place your order. As each product is carefully packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t despatched straight away, don’t panic! We’re on it.

The majority of orders placed are processed and dispatched the next working day. Please note that credit card payments made after 6pm can take up to 48 hours to process.

We only use recyclable and sustainable packaging and shipping materials, even our sticky tape is biodegradable!

 

Shipping Rates & Times

Shipping charges are fixed for orders throughout Australia. 

Please be patient! We are located in a rural area so please allow extra time for delivery. 

Estimates are based on Australia Post shipping times.

SERVICE

 

AUSTRALIA POST

TRANSIT TIMES

(AUSTRALIA ONLY)

 

PACKED

WEIGHT

 

$AU

 

Free Post

3 - 7 working days for most areas, although other rural areas, WA & NT can take a lot longer.

Flat rate

 0.00

Express

 

2 - 3 working days to CBD/Metro areas.

4 - 5 working days to WA Metro & most country areas.

6 - 8 working days for rural WA & NT.

Up to 1kg

 

 1- 5kg

15.00

 

20.00

 

Check whether you are in Australia Post’s Express Post delivery network by referring to http://auspost.com.au/parcels-mail/delivery-areas.html

International Orders  

  • International shipping rates are $25 per 500g for UK, US & NZ.  For other countries, please contact us for a quote.
  • Please note that International orders (including New Zealand) may be subject to customs inspections & import taxes unique to your country. This is normally based on items being over a certain value set by your local authority. These taxes are out of our control & we cannot pre-pay these taxes. We advise contacting your local customs office to find out if there will be charges & how much these taxes may be. Collombatti Naturals will not mark your package as a "sample" or "gift" to avoid these taxes so please don't ask us to do this.

  • Please check before ordering that your country allows the importation of tea, fleece and/or bee products. We cannot be held responsible for goods withheld at customs

Easy Returns & Exchanges

  • You can return any FULL PRICED item/s within 14 days of the purchase date.

  • You can ship the item/s for return back to us at:

COLLOMBATTI NATURALS
43 TAMBAN RD
COLLOMBATTI  NSW  2440
  • Make sure you include a copy of your order confirmation email along with information on what you wish us to do with your return (i.e. refund or exchange).

  • All goods must arrive in their original & resalable condition including tags, stickers, boxes, etc. In the case that your items are returned without the original packaging, we will not be able to process your return.

  • Please keep a copy of your receipt of proof of shipment for any returns back to Collombatti Naturals. For larger items we recommend using tracked postage to ensure your item arrives safe and sound.

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